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General terms and conditions for customers
1. General and scope
The following general terms and conditions (GTC) apply to the use of the following offers from typo.00 GmbH (also referred to as "we" or "us") by the purchaser (also referred to as "you"):
- The use of our order platforms (our respective city portals). This includes the following domains: www.ochtrup-isst.de, www.gronau-isst.de, www.steinfurt-isst.de, www.muenster-isst.de, www.sassenberg-isst.de, www.duelmen- isst.de, www.rheine-isst.de, www.coesfeld-isst.de, www.emsdetten-isst.de, www.osnabrueck-isst.de, www.warendorf-isst.de, www.euskirchen-isst. de
- The use of our typo.00 ordering system on the websites of the respective restaurants
All offers are collectively referred to as "Services".
The provider of the services is:
Phone: +49 (0) 176 94 95 35 40
Internet: https://www.typo00.com E-Mail: info [at] typo00.com
The version of these General Terms and Conditions valid at the time of the conclusion of the contract is decisive. We designate consumers as customers in accordance with Section 13 of the German Civil Code.
By placing an order for our services, the customer concludes a contract for the delivery of the offer selected by him.
We are not responsible for the offers of the respective restaurants. Furthermore, we are not responsible for the fulfillment of the contract between the customer and the restaurant. Offer and fulfillment of the contract are the sole responsibility of the respective restaurants.
The general terms and conditions of the respective restaurants may apply in addition to the contractual relationship between the customer and the restaurant.
The “General Terms and Conditions for Restaurants” apply to restaurants.
Restaurants can use our services to publish their offers and make them available for ordering by customers. These offers can either be called up and ordered via our portals (see General and Scope) and / or the respective websites of the restaurants. The information provided is published on behalf of the respective restaurants. We do not assume any liability for the content or the correctness of the information provided. The respective restaurants are solely responsible for the content. We do not carry out a review.
Compliance with the relevant hygiene and food regulations is the sole responsibility of the respective restaurants.
Restaurants may use additives and ingredients that can lead to allergies and / or food intolerances. As part of the use of our services, restaurants are required to identify allergens and / or additives contained in the dishes in their offers. Since this may not always be complete, we recommend that you get information about the ingredients of the offers from the respective restaurants in advance by telephone if you have known intolerances or allergies.
3. Conclusion of the contract / contractual partner
A contract comes into effect after you have submitted the order to us by taking note of these general terms and conditions and clicking on "Order".
When you place an order, a contract is concluded between you and the respective restaurant. We do not assume any liability for the performance of the contract.
After receiving your order, you will receive an electronic confirmation.
4. Rights and obligations of the customer
An order is an order placed by a customer of the restaurant via the restaurant's ordering system or one of the ordering platforms.
Cancellation of orders
Cancellations by you are only possible to a limited extent due to the perishability of the offers. A cancellation can only be carried out if this is expressly made possible after consultation with the restaurant. Cancellation requests are to be directed to the respective restaurant and cannot be accepted by us.
You are free to tip. These are not part of the invoice amount.
Customer's duty to cooperate
For the restaurant to properly fulfill the contract, you must provide correct address and contact details when ordering and ensure that you can be reached. Contact details are required for any queries.
In the case of a delivery to the address of the customer, the customer must ensure a correct, deliverable address. In the case of addresses that are difficult to find (e.g. different name on the doorbell, company address, backyard, etc.), this must be supplemented with additional information.
In the event of a delivery, you must ensure that you can receive your order at the delivery address given at the agreed delivery time. In the case of a pick-up in the restaurant, you must be able to take your order at the chosen delivery time on the premises of the restaurant.
5. Rights and duties of the restaurant
After receipt of the order, the restaurant sends the customer an indication of the expected completion time (readiness for collection in the restaurant or delivery to the address of the customer) of the ordered dishes, depending on the current occupancy. This may differ from the customer's requested collection or delivery time. A time indication may not be given if it is not a matter of meals and dishes that are prepared immediately and are not subject to immediate timely delivery.
The restaurant will notify the customer immediately of any delays.
Cancellation of orders
The restaurant can cancel an order or part of an order if the respective offer is no longer available. It will inform the customer of this and, if necessary, reimburse amounts already paid.
In addition, a restaurant can cancel an order in the event of incorrect or non-functioning contact details and in cases of force majeure.
If, in the case of a delivery, the driver of the order cannot find the address or the doorbell of the customer, he will immediately contact the customer by telephone. If the driver is still unable to reach the customer and a final clarification is not possible, he can cancel the delivery attempt.
Restrictions on the supply of alcoholic beverages
When delivering products that are subject to a delivery restriction to consumers, the restaurant is entitled to request a suitable document to verify the age. If a positive age check is not possible, the restaurant can withhold the parts of the order affected by the delivery restriction and, if necessary, demand cancellation costs in the amount of the net value of these parts from you.
6. Rights and obligations of typo.00 GmbH
We are entitled to refuse future orders whose address and contact details are incorrect or incorrect and do not enable us to contact you or to deliver. The same applies to orders intended for collection on site that have not been collected, orders have not been paid or other obligations under this agreement have not been fulfilled.
In the interests of our restaurant partners, we carry out suitable fraud prevention procedures. In the event of legitimate doubts about the correctness of orders or contact information, we can refuse orders.
Cancellation of orders
Payment obligation By placing an order, the customer is obliged to pay the invoice amount to the restaurant in accordance with these general terms and conditions. The payment obligation arises when the order is sent. Payment is to be made directly to the restaurant.
Payment method In principle, the customer has the choice between cash payment, payment with an EC card, payment with credit card or payment using electronic online payment services. The payment methods offered in individual cases are shown on the respective pages of the restaurants.
In the case of cash payment, payment is made in the case of pick-up in the restaurant. In the case of delivery to the customer's doorstep. When choosing online payment services, payment is made when the order is placed.
Refunds A refund or partial refund will be issued if an order could not be delivered or only partially delivered, or an order was canceled in accordance with these terms and conditions. The original payment method is decisive for the reimbursement. In consultation with the customer, the restaurant can deviate from the original payment method. The restaurant will issue the refund as soon as possible, but no later than 7 days.
Minimum order value
Minimum order value Minimum order values can be specified by the restaurants. These are displayed to the customer on the order page and in the shopping cart. If the shopping cart does not reach the minimum order value, the difference between the shopping cart value and the minimum order value is added to the amount to be paid.
Delivery costs There may be delivery costs. If delivery costs are incurred, the applicable conditions will be shown on the website of the respective restaurant.
Vouchers Some restaurants issue vouchers. These can show an amount in terms of value or can be redeemed for certain products. Vouchers are redeemed in the shopping cart and their item value is deducted from the shopping cart value.
Tips Any tips are not part of the remuneration of the restaurants and are intended exclusively for the suppliers / drivers.
8. Right of withdrawal including cancellation policy
Buyers cannot revoke ordered goods to the restaurant if this involves the delivery of goods,
- which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (312g para. 2 no. 1 BGB),
- which can spoil quickly or whose expiration date would be exceeded quickly (312g para. 2 no. 2 BGB),
- which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (312g para. 2 no. 3 BGB),
- if these were inseparably mixed with other goods after delivery due to their nature (312g para. 2 no. 4 BGB)
Insofar as the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB) and parts of the order do not fall under the above-mentioned reasons for exclusion, he has a right of withdrawal. A consumer within the meaning of Section 13 of the German Civil Code (BGB) is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (typo.00 GmbH, Siemensstraße 38b, 48153 Münster, [email protected]) by means of a clear declaration (e.g. a letter sent by post, fax or email) about your Inform the decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, the respective restaurant will send you all payments it has received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, the restaurant uses the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
You bear the direct costs of returning the goods.
The respective restaurant can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
9. Resolution of Complaints
If, contrary to expectations, there is something wrong with your order, please contact the delivering restaurant. The respective restaurant is responsible for the quality and execution of the order with the exception of the transmission of the order task to the restaurant via our services. We as intermediaries and our cooperating restaurants strive to find a solution that is satisfactory for everyone involved, peacefully and in a trusting cooperation with you.
If you cannot come to an agreement with your restaurant in individual cases, you can contact our support team, stating the order number and a description of your request. We accept complaints in writing via our contact form, by email or by post. We will try to deal with your complaint as soon as possible. You can reach our support via email at: support [at] typo00.com
10. Data protection
Data protection is very important to us. We therefore collect and process your personal data in accordance with the applicable provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (DBSG). Further information on our data protection regulations can be found at https://www.typo00.com/privacy. In addition, we oblige all restaurants that use our services to protect your data according to the same principles.
11. Liability and Limitations of Liability
We are not liable for the content and correctness of the restaurant information. In addition, we are not liable for the implementation of the contract or the quality of the offers. Furthermore, we are not liable for the availability of our services.
In general, we are liable as follows:
If you have suffered damage in connection with our services, we will do everything we can to find an amicable solution with you. We hope, however, for your understanding that we have to limit our liability to a level that is mutually justifiable.
Our liability as well as that of our vicarious agents is limited to the foreseeable, contract-typical, direct average damage in the case of slightly negligent breaches of duty. We and our vicarious agents are not liable for slightly negligent breaches of non-essential contractual obligations, which do not endanger the execution of the contract.
The aforementioned limitations of liability do not affect your claims from product liability or warranty.
Furthermore, the limitations of liability do not apply in the event of damage to body and health attributable to us or in the event of loss of your life.
We are only liable for our own content with the exception of the restaurant information on the websites of our services, which are defined under "General and Scope". Insofar as we enable access to other websites with links, we are not responsible for the third-party content contained there. We do not adopt foreign content as our own. If we become aware of illegal content on external websites, we will immediately prevent access to these pages.
The law of the Federal Republic of Germany applies exclusively to all contractual relationships between the parties to the exclusion of the UN sales law.
The place of jurisdiction for all contractual relationships in connection with the use of our services is the competent court at our headquarters.
The European Commission provides a platform for out-of-court settlement of disputes. This gives consumers the opportunity to clarify disputes in connection with online orders without the involvement of a court, if necessary. We and our cooperating restaurants endeavor to resolve any differences of opinion amicably. Furthermore, we are not obliged to participate in an arbitration procedure. Unfortunately, we cannot offer you participation in such a procedure. You can reach our support by email at: [email protected]
Should individual provisions of these general terms and conditions be or become ineffective in whole or in part, or should the general terms and conditions contain loopholes that require regulation, the validity of the rest of the contract will not be affected. In this case, the parties undertake to replace or complete ineffective or incomplete provisions with provisions that come closest to these provisions in economic terms.
typo.00 GmbH, Version 1.02
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