How can I use street sweepers

Hagen waste disposal company

FAQ - Frequently asked questions about street cleaning


Foliage season

Trees are wonderful to look at. But they are not only a wonderful sight, they are also true marvels of nature.
A single tree uses around six kilograms of climate-damaging carbon dioxide every day to produce around five kilograms of oxygen.
But that's not all: a single deciduous tree is able to filter around 7,000 kilograms of dust from the air every year.

And think about your last walk in the forest. This calm in the midst of the many trees. Regardless of the season, the forest has a calming effect on people.
However, every year from October onwards, our deciduous trees show an admittedly somewhat annoying habit. Then they just shed their dense summer foliage almost at the same time.
As impressive as the above-mentioned performance of the trees is, so is the amount of loose leaves. In the Hagen city area, around 1,000 tons of leaves have to be loaded by hand or picked up by road sweepers and disposed of every year between October and December.
During this time, our hard-working employees have to sweep and vacuum almost three times the normal amount of sweeping from the streets and paths: 25 to 30 tons per day compared to the 10 to 15 tons that would otherwise arise.


But how do you deal with this amount of additional work?
Good organization is required here. At the waste disposal company in Hagen, our large sweepers are in constant use during the time of the leaves.
The sweeper drivers suck the previously swept piles of leaves directly into the large sweeper bowl through a hose attached to the rear. Then drive the leaves to the composting facility in Donnerkuhle.

A punctual end of work is more the exception than the rule for the employees of the cityscape maintenance in autumn.
The additional assignments will be performed as overtime to a reasonable extent.

In order to be able to remove as much leaves as possible from the streets and paths in the shortest possible time, however, sophisticated logistics are necessary. This also means that the sweepers used are freed from their leaf load as quickly as possible.
That is why it drives directly to the composting plant at Donnerkuhle and is unloaded there as quickly as possible.

Just like in the rest of the season, our employees work closely together in teams during the leafing season: After a lot of hardworking hands have swept the leaves from the sidewalks, they pile it up into large piles of leaves, which in turn are vacuumed up by the large sweepers.
You can see that we are making great efforts to ensure that the streets and paths are free of leaves, even in autumn.
So if you are ever wondering or annoyed about a disturbing pile of leaves on the sidewalk, please consider: This path has already been swept, only the pick-up is still a while in coming.

What to do with the leaves from the private garden?

On a total of 22 Saturdays a year, we accept the leaves, shrub and green cuttings you have delivered free of charge at five different collection points in Hagen. You can find more information here under the heading "Collection of green and shrubbery cuttings"
Please note that the storage or disposal of your leaves on public streets and squares is not permitted - yes, it is even an administrative offense.




Dog poop

You are currently reading a chapter that shouldn't or shouldn't exist. Because the removal of dog waste is actually not a job of the Hagen waste disposal company.
You already guessed it: It is the duty of every dog ​​owner to dispose of the legacy of his four-legged friend. And not only in the street area, no, also on the so-called "green spaces accompanying the road", on cycle paths or hiking trails, in green spaces, on playgrounds and sports areas and in cemeteries.

Even if many dog ​​owners behave in an exemplary manner, there are unfortunately still the black sheep who are of the opinion that with the transfer of the dog tax, they have also compensated for the removal of the dog waste.
To make that clear: this assumption is wrong. The dog tax is a so-called luxury tax. It is due for the "allowed to hold" a dog. The dog tax is in no way connected with street cleaning services.
In the course of regular street cleaning, the HEB employees still pick up dog poop by necessity. But what if, shortly after cleaning, the neighbor lets his dog “do the business” again? Then the unpleasant heap will lie in the street area until next week.
Humans never stop learning - and so we have already carried out several poster and advertising campaigns as part of our public relations with the aim of getting dog owners to behave more considerately. This website is also intended to encourage rethinking.


Winter service:

When winter comes with snow and black ice, it usually covers the entire city. So that road traffic does not collapse now, important access roads remain free or are primarily cleared and motorists and pedestrians can safely go their way, the winter service is spread over several shoulders: on ours, but also on yours.

How are the duties distributed?
• Winter maintenance on the sidewalks in the urban area is the responsibility of the homeowner
• on the carriageways and important traffic spots (e.g. important intersections
transitions), the Hagen waste disposal company and the Hagen business operations take over the winter service according to the division into winter service levels.
Winter service fees are charged for winter services as part of the property tax.

The script for the winter service
A sudden onset of winter may surprise us, but it cannot take us by surprise. Because for the case of snowy and slippery roads and paths there is a sophisticated plan for the coordination of the numerous emergency services and resources, the script for the winter service, so to speak.
First of all, it is important that traffic can continue to flow on the most important roads and transport links. That hospitals can be reached, the buses of the Hagen tram can travel their routes and schoolchildren can reach their schools. Only then do the plans provide for the clearing and scattering of subordinate streets.

Planned spreading and clearing
All streets and paths in the urban area are divided into "winter service levels" according to the urban street cleaning statute, among other things according to their importance for road traffic. Winter service on the lanes takes place in the order from winter service level 1 to winter service level 4.

But how are these winter service levels defined?
You can find the most important data under the heading winter service "Where we spread"


If the large gritting vehicles according to the above. When lane services come back to the depot - for example, after driving once on the road maps from level 1 to 3 - they have a total distance of around 670 kilometers on the odometer.

By the way: The spreading service usually takes place until 8:00 p.m. - there is no obligation to spread over night traffic!


Fast, effective, environmentally friendly

“As little as possible, as much as necessary”, that is the brief motto for every spreading process.
All large gritting vehicles are therefore equipped with a wet salt sprinkler.
The dry road salt stored on the vehicle is moistened shortly before it is applied to the road so that it adheres well to mirror-smooth surfaces and cannot simply slip away. In addition, even small amounts of road salt achieve good thawing effects with this method - and that keeps the environmental impact as low as possible.

Stray service for pedestrians and cyclists?
Of course, winter service has to be efficient. At the same time, however, high demands are placed on its economic efficiency. For a service provider, this means setting sensible priorities for the deployment of its personnel and vehicle capacities.
In the past - in addition to the spreading and clearing of the streets (see above) - a concentration on the following transport strategy priorities has proven to be successful:
• Stop islands in the middle of the street
• heavily used paths and intersections as well as pedestrian crossings
• the most important bike connections, mostly on main roads
• Sidewalks in front of the "city-owned properties", e.g. B. along public parking lots, parks and cemeteries
Transitions are partly cleared and gritted by machine, partly by hand. Special small winter service vehicles are used for longer journeys.

But to ensure that all paths remain safely passable and navigable, we depend on the cooperation of all homeowners. Most of the sidewalks in the urban area can only be used again in a short time if they also fulfill their clearing and gritting duties immediately.

Economical winter service
Of course, as a resident of our city, you are entitled to year-round use of the streets and paths and thus to winter service that is carried out professionally.
As a tax and fee payer, you are also entitled to this special service on a economically sensible way is provided. So the case law emphasizes that the effort for the winter service organization reasonable, so for the community and ultimately for the fee payers reasonable must stay.
What are we doing for an economical winter service?
• React flexibly and at short notice: Constant contact with the weather services and needs-based personnel planning are cheaper than generously arranged on-call services - especially when the weather turns out to be completely different from what is announced
• Sensible use of technology and economical handling of grit
• Use in secondary roads only if absolutely necessary
The aim Our economic winter service is therefore to strive for appropriate results, namely to put roads and paths in a condition that a cautious motorist, pedestrian or cyclist can cope with.

Some tips for your safety in winter:
• If possible, only leave the house if the road conditions seem safe to you
• Think about whether an errand is really necessary or whether it can be postponed until the streets are clear again
• Bundle your errands and errands
• Wear suitable, sturdy shoes
• If you are a pedestrian, accept smaller but scattered detours, use larger, safely accessible crossings instead of crossing the carriageway in a short distance
• Plan your routes for winter, use the large, littered lanes, even if it means a detour
• As the driver of the vehicle, adjust your speed - in winter even the permitted 30 or 50 km / h can be too fast!
• Do the math - e. B. in the shade or near bridges and bodies of water - always with sudden slipperiness
• Only drive with weather-appropriate tires (winter tires)
• If in doubt, leave your two-wheeler behind: buses and trains will bring you safely and warmly to your destination!

Basically, we organize winter services for our city on the basis and in accordance with the Street Cleaning Act. We proceed according to the following scheme for planning and implementation:
• On public roads and paths within closed local areas there is a general obligation to organize winter service
• Outside closed locations (on streets without continuous development), however, there is no winter maintenance obligation.
• The competent state authority organizes the winter service itself on federal and country roads. Here in our country, NRW roads do this.
The small residential streets in town represent a special feature. They fall under winter service level 4, which is why they are usually only provided after several days of winter events or no gritting service at all.
There are two main reasons for this:
• Weighing costs and risks: In terms of an economically created service, it is important to set priorities where the benefit for the general public is greatest. Accordingly, roads and paths that are of the greatest importance for the supply and maintenance of public life are preferably cleared and gritted.
The residents of the service streets also benefit from this, namely when they usually come across cleared streets of higher winter service levels after just a few meters.
• Capacities: In the event of a strong onset of winter, the available resources of people and vehicles are required around the clock to keep the important roads, paths and crossings passable.
Of course, we are also happy to help in emergency situations if the capacities allow it.

Who are the hardworking men in the clearing and gritting service?
It is the employees of the street cleaning and the business enterprise Hagen who are ready in winter and if necessary swap the broom or lawnmower for the snow shovel.
As early as the summer, the chiefs of operations establish readiness plans. As soon as the "emergency" occurs, ie slippery snow and ice, they give the command - and many hard-working helpers are distributed among the emergency vehicles, which drive and clear the snow-covered streets according to fixed “timetables”.

Well prepared for the next winter


We start preparing for a possible winter service as early as the middle of summer. It is planned which vehicles will be manned with which employees and where and in what order winter service will have to be performed.
On-call schedules that are issued each year for the period dated November 15th to March 31st guarantee that in unforeseen cases, even outside of regular working hours, the roads of level 1 can be cleared and gritted as quickly as possible.
Now in summer is also the time to use winter service vehicles and equipment such as B. to maintain snow shovels or spreader trailers and prepare them for the next use. In addition, it is planned how and where the grit stores are to be optimally equipped with the many tons of road salt and granulate before the next use.
And so that every move is correct in an emergency, the smooth running of the winter service is rehearsed in dry exercises in good time before winter. That is why you can already see some of our gritting vehicles on the streets of the city by the end of summer.
This is where the drivers test whether everything is working properly on their machines.

Suddenly, but not unexpectedly ...
On the sidewalks in the urban area, the winter service is the responsibility of the owners of plots that border on the public sidewalk.
How sensible this division of tasks is is obvious: If everyone fulfills their duties in time in these special situations, the most important traffic routes are cleared, spread out and safely accessible after a short time!
That is why, especially in winter, everyone should come to their own door!
Only if property owners and tenants reliably fulfill their duties can all citizens - including especially children, elderly or disabled people - move safely in our city! You can also find our 1 x 1 winter service here

Your clearing and spreading obligations: When, where and how is it to be spread?
When does it have to be cleared and gritted?
When and how often it has to be cleared or gritted depends on the weather and traffic conditions. The statute on street cleaning stipulates:
“Snow that has fallen between 7:00 a.m. and 8:00 p.m. and which has been slippery must be removed immediately after the snowfall has ended or the slippery surface has developed.
Snow that has fallen after 8:00 p.m. and any slipperiness that has arisen must be removed by 7:00 a.m. the following day. "
On Sundays and public holidays, you can sleep an hour longer, as the compulsory evacuation does not begin until 8:00 a.m.

First clear, then sprinkle!
As the property owner, you must clear and grit every pedestrian walkway adjacent to your property. This also includes access to garden or garage properties.
Basically: Please always clear snow and ice mechanically first, and only then sprinkle!
It should be cleared and spread over a width that allows people with strollers, for example, to pass each other safely.
For streets without a sidewalk - e.g. pedestrian streets, in the traffic-calmed zones and shopping streets - a strip 1.20 meters wide along the property line is considered to be a sidewalk.
If there is a bus stop on the sidewalk, this must also be cleared and scattered by the respective residents - in such a way that safe entry and exit is guaranteed.
At road crossings, the sidewalks must be kept free of snow and scattered in such a way that safe entry and exit to the crossing areas is guaranteed.
Please do your winter service responsibly and conscientiously - for your fellow citizens as well as in your own interest: Failure to clear and litter is not a trivial offense! In addition to administrative offense proceedings, the property owner may also be threatened with a claim for damages in the event of damage.

What do I have to consider as an owner?
For spreading, please mainly use deadening agents such as some sand, grit, ash or granules. Various manufacturers offer suitable dulling grit packaged in retail stores (e.g. DIY stores and garden centers).
Out of consideration for animals and plants, the spreading of salt on sidewalks should be kept to a minimum. According to the street cleaning statute, the use of salt is indispensable in some exceptions:
- in exceptional weather conditions
- in dangerous sidewalks (e.g. inclines, stairs, bridge entrances and exits).

One tip: In order to have grit quickly at hand when needed, it is best to ensure that there is sufficient stockpiling in good time. Experience has shown that grit becomes scarce in retail just as quickly as snow and ice come.

What to do with the snow
The pushed together snow is to be stored at the edge of the sidewalk or the carriageway in such a way that motor and pedestrian traffic is not endangered or hindered.
Important: The inlets of the drainage systems and the hydrants must be kept free of ice and snow!
You must not move snow from your property onto the sidewalk or roadway.
No salty snow may be deposited on tree grates or green areas - to protect the plants that are particularly endangered in winter.

Some tips for drivers:
As a driver, you are well advised in winter to always expect slippery snow and ice, even on allegedly "cleared" roads.
Do not simply rely on the gritting service to ensure "free travel": Only after the road has become generally slippery do the gritting vehicles start clearing and spreading the most important roads step by step. And many roads are not intended to be scattered at all.
Maintain a sufficient distance from the vehicle in front and avoid vigorous steering, braking and acceleration.
Just as important as adapted and careful driving: make your vehicle ready for winter in good time! This includes, in particular, fitting suitable tires, but also filling the windscreen washer system and the radiator with antifreeze, charging the battery and protecting the door locks and seals against icing.


Have you ever wondered why significantly more weeds are growing on roads and paths today than a few years ago?
Well, we can reassure you: This has nothing to do with a lack of care of the cityscape or the like - rather with the greater consideration that we take on the environment nowadays.
On the one hand, the use of chemical weed killers has been dispensed with in street cleaning for over 20 years. Accordingly, wild herbs grow more abundantly even on paved road surfaces.
And on the other hand, road surfaces are no longer continuously sealed with asphalt, but are increasingly paved. In this way rainwater can get back into the natural cycle. As a result, the seeds of wild herbs can settle in the joints and grow.

How can annoying weeds be removed?
There are essentially two types of removal available:
Mechanical scraping (with hand tools, hand-held devices or special self-propelled vehicles) or by scarfing.

Both types of removal are very time-consuming and labor-intensive and therefore cause high costs.
The methods shown do not last long either, weeds often grow back again after a short time.
Experiments carried out, for example, with herbal inhibitors have regularly shown themselves to be less than successful and excessively costly.
Often, however, our employees cannot remove weeds simply because parked vehicles are too close to the deployment sites.

When is it necessary to get rid of weeds?
Since weeds are unsightly, but usually not traffic-endangering or hygiene-impairing phenomena, they are mostly not completely removed for economic reasons.
Of course, things look different if the rampant weeds pose a threat - for example in the form of traffic obstruction or a risk of slipping.
As already described, the removal of weeds is very time-consuming and costly. In order to keep the fees low, it is therefore carried out at longer intervals than regular street cleaning.


Parked vehicles

Roads that are free of parked vehicles: this is the dream of every street cleaner. -At last you can get to every corner of the street, sidewalk or bike path quickly.
Of course, the reality in our city is very different: Parking space is scarce, and streets and paths are more or less blocked by vehicles.
The waste disposal company in Hagen has taken into account the increased use of public space in recent years and adapted its equipment and organization to the changed conditions.
Small sweepers are increasingly in use today, which are better suited than the large sweepers to cleaning narrow street areas.
In smaller gaps, employees sometimes sweep the rubbish by hand to more accessible places where it can be picked up by sweeping machines.
However, in places where vehicles are parked very tightly, cleaning is not carried out in order to avoid damage to the vehicles.

Constantly parked vehicles in front of the house: Can a resident cut street cleaning fees?
Of course, this case is not new either and has already been legally clarified:
According to current jurisprudence, the impairment caused by parked vehicles is generally only insignificant and does not mean that a reduction in fees can be claimed.
Especially since many parts of the street such as lanes, sidewalks and bike paths are accessible and can therefore be cleaned.
In addition, in the assessment of street cleaning, the cleaning of the entire access road is considered and not just the section in front of a property.
Why are no stop or no parking signs put up?
On the one hand, for urban policy reasons, the erection of traffic signs is only permitted in important cases. Setting up hundreds of signs for optimized cleaning would certainly not meet this requirement. There is even a council resolution of the city of Hagen, which prohibits a reciprocal stopping ban.
On the other hand, pilot tests have shown extremely low acceptance among the population and have proven to be impractical solutions.
Moreover, no stopping bans are only effective if they are monitored by the police. However, this would mean a disproportionately high effort that is no longer in proportion to the expected benefit.
Are there other possibilities?
If you want to get involved in making your street more clean, we have a good idea:
The cleaning of your residential street can be made much easier and improved if you coordinate your parking behavior with your neighbors - for example by changing parking on the left or right side of the street every week.
You will see: the road sweeper driver will be happy with you and your neighbors about the resulting clean street channel.


Public Recycle Bins - "We're Ready!"

Over 2,000 waste paper bins stand or hang all over the city where they are needed. One of them can actually always be reached in just a few steps: at bus stops, in pedestrian zones, in parks and in cemeteries.
They are set up and emptied by the employees of the Hagen waste disposal company or the Hagen business enterprise - as required. This is usually the case once a week at bus stops in residential areas, at least three times a week at busy bus stops or on shopping streets, and in city centers, up to four times a day are even necessary!
With so many paper bins, there shouldn't be any packaging waste left on the street, do you think?
Unfortunately, some people still throw their bread rolls or chewing gum carelessly on the floor instead of in the wastepaper basket. Incidentally, cigarette butts also belong there after they have been carefully squeezed out! Because once they are trodden in the joints of paving stones, they can hardly be removed. In Hagen, over 50 percent of the wastepaper baskets are now equipped with separate ashtrays.


So while some are disregarded, other wastebasket also fall victim to vandalism again and again. Of course, the city of Hagen tries to put a stop to this when it comes to choosing its containers:
It goes without saying that such a wastepaper basket is not cheap to purchase and maintain for use under tough conditions.
Speaking of costs: We always try to keep the fees low. For all services, there must therefore always be a balanced relationship between costs and benefits.
For the provision and maintenance of the paper baskets, this means that after purchase and installation, regular checks, repairs and emptying must also be taken into account.
If you - e.g. B. at a bus stop - maybe once in a while not finding a trash can, there can be several reasons for this.
Some stops are only used by a few people, for example in not very densely populated parts of the city. There it is not worthwhile to attach a waste paper basket, which then has to be emptied regularly.
However, since so many other litter bins are distributed across the city, we consider it reasonable in such cases that the passenger will keep their rubbish with them until they find the next litter bin.

On the other hand, the Hagen waste disposal company also sets up correspondingly larger containers wherever larger amounts of waste are to be expected. In the city center, for example, you will find the new underfloor waste paper baskets with a volume of 1,300 liters instead of the usual 45 liter baskets.
You can find more information about our underfloor waste paper baskets under the heading street cleaning "Underfloor waste paper baskets"

As you can see, complex logistics are necessary for the maintenance of the wastepaper basket. And what if, despite careful choice of location and the rhythm of emptying, a trash overflows?
Then, when we emptied it, we usually find that it has disposed of rubbish that doesn't belong there: Our employees have already had to remove a lot from the clogged bins, from a defective umbrella to a full household waste bag